Refund policy

Returns and Refunds

We want you to be satisfied with your purchase. You may request a return within 14 days of delivery.

To request a return, email support@wearmovenza.com with your order number and the reason for the return. Please wait for our return instructions before sending anything back.

Returned items must be unused, unworn, in their original condition and packaging, with all included accessories. Items that are damaged through misuse or normal wear may not be eligible for a refund.

Unless the item is defective or incorrect, the customer is responsible for return shipping costs. After we receive and inspect the return, we will notify you of the refund decision. Approved refunds are issued to the original payment method.

Order cancellations

You may request cancellation before your order enters processing. Once processing has started, cancellation may no longer be possible. Contact support@wearmovenza.com as soon as possible.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact support@wearmovenza.com within 48 hours of delivery and include your order number and photos. We will review the issue and provide the appropriate solution.